Shipping and return policy

General Return Guidelines:

On the front of your packing slip (enclosed with your purchase), write the reason(s) for return. Enclose your packing slip with the item and ship, prepaid and fully insured, to:

Returns (your order number)

Lugez
29991 Canyon Hills rd
Suite 1709-234
Lake Elsinore, CA 92532

Lugez is not responsible for items lost or damaged during return shipping. We recommend that you use an insured shipping method with a tracking number.

We reserve the right to refuse returns on items that are not in new condition or apply a damaged fee of up to 100%. If you are making a return, you must pack the items securely in their original product packaging to help eliminate damage during shipping. Please return the items to Lugez.com in the same condition they were sent to you.

Shipping charges, free shipping promotions and other coupon offers/discounts will be deducted from return.

We will notify you via e-mail once we’ve received and processed the returned item.

Defective, Damaged, Incorrect or Missing Items:

You must contact us within 14 days of the purchase date. We will give you instructions on how to prepare the package. (In most cases, we will provide a prepaid UPS shipping label to you.) I f the item proves to be defective, we will issue a replacement or refund the price of the item plus your original shipping costs.